liv18 Privacy Policy

1. Introduction and Applicability

liv18 ("we", "us", or "the platform") operates a trusted online gaming service for users in Bangladesh. When you register, log in, or use any service on liv18.cam, you agree to the terms of this privacy policy.

This privacy policy ("policy") explains what personal information we collect, how that information is used and kept secure, and what rights you have over your data. This policy applies to our website, mobile services, and all other digital services of liv18.

We believe your privacy is a fundamental right. That is why we follow industry best practices in data protection, including SSL encryption, secure data storage, and strict access controls.

2. What Information We Collect

liv18 may collect the following types of information to provide services, ensure security, and improve your experience:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — you must be 21 or older)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or passport details (applicable during KYC verification)

2.2 Financial Information

• bKash, Nagad, Rocket, and Upay account numbers (for transaction processing only)
• Deposit and withdrawal history
• Balance and bonus information

2.3 Technical Information

• IP address and device identification details
• Browser type, operating system, and screen resolution
• Cookie and local storage data
• Login time, session duration, and navigation patterns

2.4 Gaming Activity Information

• Play history, bet amounts, and results
• Preferred game categories and provider information
• Bonus usage and wagering activity

3. How We Use Your Information

Your personal information is used only for specific, legitimate, and clearly defined purposes. We process your information for the following reasons:

• Account Management: To verify registration, secure login, and manage account settings.
• Service Delivery: To provide gaming services, distribute bonuses, process transactions, and deliver VIP benefits.
• Security and Fraud Prevention: To detect unauthorized access, multiple accounts, and financial fraud.
• Age and Identity Verification: To confirm that the user is 21 years of age or older.
• Legal Compliance: To maintain records required to comply with applicable laws and regulations.
• Customer Support: To provide 24/7 live chat support and resolve complaints.
• Service Improvement: To personalize your experience and improve the quality of the platform.
• Responsible Gaming: To monitor the risk of gambling addiction and provide support when needed.

We do not sell or rent your personal information to third parties. Information is used only for the purposes described above.

4. Cookies and Tracking Technology

liv18 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

4.1 Types of Cookies We Use

• Essential Cookies: Essential for site operation — login sessions, security tokens, and language preferences.
• Functional Cookies: To remember your preferences — such as preferred game categories or interface settings.
• Analytics Cookies: To monitor site usage statistics, which help us improve our services.

4.2 Cookie Controls

You can disable cookies at any time through your browser settings. Please note that disabling certain essential cookies may cause some features of the platform to not work properly.

5. Sharing Information with Third Parties

We keep your information confidential. However, in the following limited circumstances, information may be shared with our trusted partners:

• Payment Processors: Payment providers such as bKash, Nagad, Rocket, and Upay receive the information needed to process deposits and withdrawals. They are governed by their own privacy policies.
• Technology Service Providers: Companies providing hosting, database, and security services — solely for service delivery purposes, under contract with us.
• Game Software Providers: Providers such as Pragmatic Play, PG Soft, JILI, and Spribe process gameplay data — they receive only the data necessary for technical functionality.
• Legal Authorities: Information may be provided to relevant authorities in response to court orders, investigations, or legal obligations.

Beyond what is stated above, we do not share, sell, or exchange your personal information with any third party.

6. Data Security Measures

To protect your information, we apply industry-standard technical and organizational measures:

• SSL/TLS Encryption: All data transmission between your browser and our servers is protected by 256-bit SSL encryption.
• Password Hashing: All passwords are stored using industry-leading hashing algorithms; no password is kept in plain text.
• Firewall and Monitoring: Round-the-clock network monitoring and advanced firewall systems prevent unauthorized access.
• Access Controls: Staff access only the data necessary for their specific responsibilities, following the principle of least privilege.
• Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.
• Two-Step Verification: Additional verification is applied for high-value transactions.

While we take every security measure, no one can guarantee the complete security of data transmission over the internet. We do commit, however, to always remaining proactive in protecting your information.

7. Data Retention Period

We retain your personal information only for as long as necessary. Retention periods depend on the type of information and its purpose:

• Account Information: For the duration the account is active and for the legally required period after the account is closed.
• Financial Transaction Records: For the period required by legal obligations.
• KYC Documents: Retained securely after verification is complete and for the period required by regulation.
• Support Communications: For a defined period after the issue is resolved.
• Cookie and Session Data: Session cookies are deleted when the browser is closed; persistent cookies are deleted at the end of their set period.

When the defined period ends, we securely delete your information or anonymize it so that you can no longer be identified.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access Information

You may ask us at any time what information we hold about you and how it is being used. It is our responsibility to respond to this request.

8.2 Right to Correct Information

If your information contains errors or is incomplete, you may request a correction. This can be done directly from your account settings or through our support team.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained to meet legal obligations, resolve disputes, or protect our legitimate interests.

8.4 Right to Object to Processing

You may object to your information being used for specific purposes. However, if processing is based on a legal obligation, the objection may not be accepted.

8.5 Right to File a Complaint

If you have a complaint about our privacy practices, you may contact us directly. We take all complaints seriously and work to resolve them promptly.

To exercise any of the rights above, write to us at: [email protected]

9. Protection of Minors

liv18 provides services only to individuals who are 21 years of age or older. We do not knowingly collect any information from minors.

We verify age at the time of registration, and if it is confirmed that a user is under 21, their account will be closed immediately and the related information will be deleted.

If a parent or guardian believes their child has registered on our platform, please contact us. We will take the necessary steps without delay.

10. Policy Changes and Updates

liv18 reserves the right to update this privacy policy from time to time. When significant changes are made to the policy, we will notify you in the following ways:

• Through a prominent notice on the website
• By sending a message to your registered email address
• Through a notification about the updated policy at your next login

Continuing to use the platform after changes have been made will be considered your acceptance of the updated policy. We therefore recommend visiting this page regularly.

The latest version of this policy will always be available at liv18.cam/privacy-policy. We can provide previous versions upon request.

11. Contact Us

For any questions, concerns, or requests regarding this privacy policy, please contact our data protection team:

We are always ready to answer your questions and address any privacy concerns you may have. Enjoy gaming with us safely and with confidence.

For more information, read our Terms and Conditions and Responsible Gaming Guidelines.