Frequently Asked Questions
liv18 FAQ — All
Your Questions Answered Here
Account, deposits and withdrawals, bonuses, games, and security — this page has complete answers to the most frequently asked questions from players in Bangladesh.
Whether you are new to liv18 or a returning player, it is natural to have questions. This FAQ page has been created with the most common questions from our Bangladeshi players in mind. The five sections below cover everything from opening an account to withdrawing money via bKash, cricket betting, and responsible gaming. If you cannot find an answer to your question, our 24/7 live chat support is always ready.
Section 01
Account and Registration
To open an account at liv18, you need an active mobile number, a personal password, and your date of birth. The registration process is quick and easy — it takes just a few minutes. Please note that this platform is for users aged 21 and above only.
No, each person may hold only one account at liv18. Creating multiple accounts may result in suspension and the funds deposited may be forfeited. This rule is strictly enforced to ensure fair play.
If you forget your password, use the "Forgot Password" option on the liv18 Login page. A verification code will be sent to your registered mobile number. Use it to set a new password. If you have trouble, contact our support team via live chat.
liv18 follows a verification process to maintain a safe environment and keep your account secure. For large withdrawal amounts, you may be asked to confirm your identity. This is done for your own security.
Absolutely. liv18 is fully mobile-friendly. Simply visit liv18.cam from any Android or iOS smartphone browser, log in, and enjoy all games and services. There is no need to download a separate app.
Section 02
Deposits and Withdrawals
Deposits via bKash, Nagad, Rocket, or Upay are generally instant. Once the payment is successful, your balance updates within moments. If there is a delay for any reason, contact us via live chat and provide your transaction ID.
The minimum deposit at liv18 is ৳200 (the same across all methods). For withdrawals, a minimum of ৳1,000 applies. These limits are set with Bangladeshi players in mind so that anyone can start playing easily even on a small budget.
Withdrawal processing time at liv18 is generally 10 to 45 minutes. This processing time applies to bKash, Nagad, Rocket, and Upay alike. Funds are typically sent fastest to accounts that have completed verification.
liv18 does not charge any deposit or withdrawal fees on its own. However, bKash, Nagad, or Rocket may apply their own service charges, which are set entirely according to the mobile banking provider's policy. Use a direct balance transfer for the best value.
Yes, Nagad is one of the supported payment methods at liv18. Just like bKash, you can send money directly to your account and withdraw via Nagad. Go to the deposit section, select Nagad, and follow the instructions.
A withdrawal request can be cancelled before processing begins. Once processing has started, it generally cannot be cancelled. If you need to cancel, contact us via live chat as soon as possible — our team will do their best to help.
Section 03
Games and How to Play
You can bet on BPL, IPL, T20 World Cup, and all major tournaments in the cricket section at liv18. Choose your preferred match from the match list, select your bet type (match winner, total runs, etc.), and enter the amount. You can also place real-time bets using the live betting option.
The slots section at liv18 features games from well-known providers including PG Soft, Pragmatic Play, and JILI. Popular titles such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, and Super Ace are available to play. You can also practice for free in demo mode.
In the liv18 Casino section, you can play baccarat, blackjack, roulette, and other table games via live video streaming with real dealers. With a high-speed internet connection, you can enjoy live games seamlessly from your mobile as well.
RTP (Return to Player) is a theoretical figure indicating what percentage of wagers a slot or casino game returns to players on average over the long term. A higher RTP means a relatively greater chance of returns in longer sessions. However, it does not guarantee the outcome of any individual round — every spin is completely independent and random.
Yes, Lucky Bingo is fully mobile-optimised. JILI's Lucky Bingo, Fortune Bingo, and other bingo games can easily be played from a smartphone or tablet. The game interface adjusts automatically to smaller screens.
All games at liv18 are sourced from certified providers who use RNG (Random Number Generator) technology. This means every game result is completely random and no one can know or control the outcome in advance. Fair play is our primary commitment.
Section 04
Bonuses and Promotions
Open a new account at liv18 and you will receive a 100% welcome bonus on your first deposit, up to ৳5,000. For example, if you deposit ৳2,000, you will receive an additional ৳2,000 as a bonus. Use the applicable promo code at the time of deposit to claim the bonus.
A wagering requirement is a condition that specifies how many times you must bet the bonus amount before you can withdraw it. The wagering requirement for the liv18 welcome bonus is 20x. This means if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets before you can withdraw.
The liv18 VIP programme has four tiers — Bronze, Silver, Gold, and Platinum. You move up to a higher tier automatically through regular play. Weekly cashback increases at each tier and special benefits are available at every level.
Weekly cashback varies by VIP tier: Bronze — up to 0.4%, Silver — up to 0.8%, Gold — up to 1.1%, Platinum — up to 1.5%. This cashback is calculated based on net losses each week and credited to your account at the scheduled time.
Bonus eligibility depends on the terms of each individual offer. Some bonuses may apply only to specific game categories (slots, live casino, or sports). To find out the full terms of a particular bonus, check the promo page or ask via live chat.
Section 05
Security and Responsible Gaming
liv18 keeps all your information secure using SSL encryption technology. Your personal or financial information is not shared with any third party. Full details are available on our privacy policy page.
No. liv18 strictly provides its services only to users aged 21 and above. Age is verified at registration and accounts belonging to minors are closed immediately. This rule is never relaxed under any circumstances.
At any time, let us know via live chat to set up self-exclusion or a deposit limit. If you need to take a break for a period, there is also an option to temporarily suspend your account. Learn more on our responsible gaming page.
Online gaming is for entertainment only — it is important to keep that in mind. If you feel that play is getting out of control, reach out to us via live chat for support. We will help you set limits on your account or close it. Play responsibly for your own sake and your family's.
For any issue, contact liv18's 24/7 Bengali live chat support — available any time of day or night. You can also reach us by email at [email protected]. Our support team is fully equipped to assist you in Bengali.
Still have questions?
Our 24/7 Bengali support team is always by your side. Ask any question via live chat or email — you will get a quick response in Bengali.
Log in to ChatSupport Channels
Live Chat: 24/7 support in Bengali
Email: [email protected]
Average response time: Live chat is instant